FAQ

Frequently Asked Questions (FAQ) —

 

PALOZZO FASHION STYLE 

 

1. What types of products does PALOZZO offer?

 

We offer a full range of men's and women's clothing, as well as an exclusive line of accessories—including watches, chains, bracelets, rings, berets, and caps—to complement your style.

 

2. How do I know the right size for garments and accessories?

 

We provide a detailed size chart on every product page. For rings and bracelets, we also offer a practical guide to help you measure your finger or wrist circumference before purchasing.

 

3. What payment methods are accepted?

 

We accept credit cards (with installment options), debit cards, and bank slips (boleto).

 

4. What are the shipping costs and delivery times?

 

Shipping is almost always free, and delivery times vary depending on your location—though we always ensure fast dispatch.

 

5. How can I track my order?

 

Once your order has shipped, we will send you a tracking code so you can follow every step of the delivery process.

 

6. What is the exchange and return policy?

 

If you need to exchange or return a product, you have up to 7 calendar days from receipt to request a free return or exchange, provided the item shows no signs of use and retains its original tags.

 

7. Do the accessories (chains, rings, watches) come with a warranty?

 

Yes, all our accessories come with a warranty against manufacturing defects.Specific coverage details and timeframes are included in each item's description on the website.

 

8. How should I care for my accessories to ensure they last longer?

 

We recommend avoiding direct contact with chemicals, perfumes, seawater, and pool water. To clean them, use only a soft, dry cloth and store the pieces in a dry, separate place.

 

9. Can I change or cancel an order I’ve already placed?

 

If the order hasn't shipped yet, we can cancel it or modify the items. Please contact our support team immediately to check the shipping status.

 

10. How can I contact PALOZZO customer service?

 

Our team is ready to assist you via the website, email, or the store's official WhatsApp, as well as through the "Contact Us" page form or our customer support email.