Store Policy

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Customer Service

At PALOZZO FS, your satisfaction is our priority. We are dedicated to providing transparent, efficient, and personalized service to ensure your shopping experience is seamless from start to finish.

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How to Contact Us
Our team is ready to answer questions regarding products, order tracking, exchanges, and returns via the following channel:

Email: palozzofs@gamailcom

Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (excluding holidays).

Response Time: We respond to all inquiries sent via email or message within 12 business hours.

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Privacy and Security
Ensuring the security of your personal and financial data is a fundamental commitment of Palozzo FS. We operate in full compliance with the General Data Protection Law (LGPD).

Information Collection and Use
We collect only the information necessary to process your orders, handle deliveries, and issue invoices (such as name, CPF/tax ID, address, email, and phone number). We do not sell, rent, or share your data with third parties for advertising purposes.

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2. Secure Payment Processing
All financial transactions on our site are processed through highly secure partner payment platforms.

We do not store your credit card details on our servers.

SSL Encryption: Our site uses an SSL security certificate (end-to-end encrypted browsing), ensuring your information travels within a protected environment.

 

 

3. Communication
After your purchase, we will send confirmation emails and updates regarding your order's delivery status. If you wish to receive news and promotions via email, you can subscribe to our newsletter or unsubscribe at any time.

We do not sell wholesale.